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Future is Retro Refund and Return Policy on Mr BearFoot Footwear
Despite the fact that all our products are custom made-to-order and fall outside the online purchase return legislation, we voluntarily offer the following:
Purchasing a handmade shoe or boot without trying it first can be nerve-racking. But we believe it doesn’t have to be: Future Is Retro accepts return and exchanges of any shoe or any boot in new condition due to sizing issues.
Buy with Confidence: Fit concerns? We can exchange them.
We of course accept returns due to quality control issues. Currently, our returns are less than 0.2%.
Concerns about the product you just received? Let us know at hayati@futureisretro.com
General Returns and Refunds
As every product is custom made-to-order, we cannot accept returns if you change your mind or if you ordered the wrong size. We have size charts on every item, please make sure, or ask if you are unsure on sizing.
We accept returns, refunds and exchanges on all our other items for defects and quality issues. Please email hayati@futureisretro.com to arrange a return within 30 days of receiving the item.
We know our customers really love our products, but we understand that for various reasons, sometimes it isn't quite right, so we will do our best to address any concerns you may have. We will replace without question any issues that may escape our attention when it comes to print quality (less than 0.2% of all orders).
Taxes
Please be advised, we cannot calculate taxes and duties that may apply in your region. Much like every other business that you would purchase from online, taxes and duties are the responsibility of the purchaser.
Shipping timeframes
All of our products are custom made-to-order. This isn't 'fast fashion'. We believe that fast fashion causes environmental harm, through the disposal and overuse of chemicals and materials to produce unwanted items. Therefore, we minimise this by minimising stock on hand, and producing items as, and when, clients request them.
We use several partners to send our product to you, depending on your location and the product ordered. Every item has its own production timeframe and delivery timeframe, so please check the description for the average time per item.
Items that are sublimated (usually our all over print items) take between 5-9 days for production for the ink to infuse with the fibres.
For the construction of our premium footwear, we have a 'Fastlane' production process which takes about 7 working days, then about 3-7 working days dependent upon shipping address. Anything not listed as 'Fastlane' for premium footwear will take between 4-6 weeks to produce your custom, made-to-order footwear and the same shipping timeframe.
Products made in our London Office will take approximately 3 business days to produce, and will ship via express courier. These items are normally received with 4 working days anywhere in the world.
Some items require further attention to detail, and any extension to this time will be listed in the item description. We supply full tracking information and ship every item via express shipping.
ALL OUR PRODUCTS INCLUDE FREE WORLDWIDE SHIPPING (apart from a couple of metal artwork options which we detail in the description)
We thank you for shopping with Future Is Retro, and we hope we have brought you some happiness. Should you have any questions or suggestions, we would love to hear from you. Pls email hayati@futureisretro.com or for returns please address them to:
Future is Retro - Scottish Warehouse
Attn: Future Is Retro
unit 0/1
557 Crookston Road
Glasgow
United Kingdom
G537aa